COMPLAINTS
If I have a complaint against a
funeral director, embalmer, or a funeral establishment who should I contact?
First, discuss your problem with the funeral director and/or
management of the funeral establishment. If you feel you were not treated
fairly, the funeral director should be given the opportunity to correct the
matter.
If this is not acceptable, you may provide the facts in writing to the Oklahoma
Funeral Board. Complaints must be filed in writing, signed by the complainant,
and specify the exact nature and circumstances of the problem, as well as how
the problem may be corrected. Enclose copies of all pertinent documents you may
have received from the funeral establishment such as the contract, cremation
authorization, etc.
After receiving the complaint, the complaint will be acknowledged in writing,
and respondent given the opportunity to respond to the allegations. The Board’s
executive committee will review the complaint and response to determine whether
an investigation is warranted. If warranted, an investigation will be made and a
summary of the complaint sent to Board members.
If there are reasonable grounds for belief that a violation may have occurred
the matter will be forwarded to the State Attorney General. It may be set for a
hearing before the Board.
There is a possibility that the person who filed the complaint and other parties
will need to appear at the hearing, but this is not always the case. You will be
given ample notice should your presence at the hearing be required.
This process may take up to three months or longer in certain situations.
The Board will make findings of fact and conclusions of law based on the
evidence presented at the hearing and will enter a order. The maximum penalty
the Board may impose is a $10,000 fine and revocation of license.
The Board does not have the authority to award damages, settle contractual
disputes, or offer legal advise. Contact a private attorney regarding these
matters.
If I have a complaint against a cemetery, monument
company, vault company or grave digger who should I contact?
Consumer Protection Division, Attorney General of Oklahoma
State Capitol, Room 112
Oklahoma City, OK 73105
(405) 521-4274.
The Funeral Board does not have jurisdiction over cemeteries,
monument companies, vault companies, or grave diggers in Oklahoma.
If I have a complaint regarding a prepaid funeral whom
should I contact?
Oklahoma Insurance Department
Prepaid Funeral Benefits Division
2401 NW 23rd, Ste. 28
Oklahoma City, OK 73107
(405) 521-2828 or (800) 522-0071
www.oid.state.ok.us
